cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
1 0 0 0
Message 1 of 2
63
Flag Post

Printer unresponsive

HP Recommended
HP DeskJet 2720

Hi there,

 

I have a new HP DeskJet 2720.  Yesterday I downloaded the HP Smart App, completed set up, printed a couple of things and all was well.

 

Today however it is being completely unresponsive. I have tried to print documents through Word and also through the Print Documents section of the app but nothing is happening - no error message or anything.

 

I have done a full reset of the printer and even uninstalled and re-installed the app, completing the set up again. Still nothing.

 

Printer status says 'Ready' and I have checked the network status which says the printer is connected.

 

Can anyone help? I'm about to throw it out the window! 

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
15,773 15,768 1,069 1,248
Message 2 of 2
Flag Post
HP Recommended

@CharBu912, Welcome to the HP Support Community!

 

Which device are you trying to print from?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Press and hold the Cancel button  for 3 seconds.

A Printer Status Report prints.

 

If you are able to make a copy from the flatbed glass and print the test page, it means the printer hardware is working fine.

 

Check the connectivity between the printer and the device you are trying to print from.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation