Printer was smoking and now does nothing

[Bellable4u]

My HP ENVY 6052 All-in-one printer was working fine the other night. I usually make sure that I turn it off when I shutdown my computer running on a Windows 10 64bit OS. This particular time I put the computer in sleep mode for about an hour, and left the printer on. An hour later I came back from the store, put the computer to wake and shortly thereafter I smelled something burning. I checked all off my connections and deducted that it was the printer. I saw wisps of smoke and heard a little crackling sound. I immediately disconnected the printer from the wall plug. I had two other devices connected to the same wall socket yet nothing is wrong with them. When I plug in the printer now, nothing happens, not even a hint of anything. No lights, no sounds, NOTHING. What can I do? 

[Jay_G24]

Hi @Bellable4u,

This is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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