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Message 1 of 2
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Printer was smoking and now does nothing

HP Recommended
HP ENVY
Microsoft Windows 10 (64-bit)

My HP ENVY 6052 All-in-one printer was working fine the other night. I usually make sure that I turn it off when I shutdown my computer running on a Windows 10 64bit OS. This particular time I put the computer in sleep mode for about an hour, and left the printer on. An hour later I came back from the store, put the computer to wake and shortly thereafter I smelled something burning. I checked all off my connections and deducted that it was the printer. I saw wisps of smoke and heard a little crackling sound. I immediately disconnected the printer from the wall plug. I had two other devices connected to the same wall socket yet nothing is wrong with them. When I plug in the printer now, nothing happens, not even a hint of anything. No lights, no sounds, NOTHING. What can I do? 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Bellable4u,

 

This is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

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