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‎05-28-2025 04:55 PM

HP Recommended
Product: HP ENVY 7645 e-All-in-One Printer
Operating System: Other

Printer says it's "out of paper", yet able to copy. Yes, I've rebooted several times.

 

Note: I'm not expecting much from this system. Would be nice to talk to a tech expert.

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1 REPLY 1

‎05-30-2025 04:35 AM

HP Recommended

@Sequim33, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating it can be when your printer won’t communicate with your Mac, especially when it says it's "out of paper" but still copies just fine. Let's work through this together and get your HP ENVY 7645 back up and running.

Check Paper Feed Mechanism

Even if copying works, the print path might be slightly different. Follow these steps:

  • Remove all paper from the tray.
  • Fan the stack to prevent sticking.
  • Reload paper and ensure the guides are snug but not tight.
  • Clean the paper feed rollers using this HP guide.

Reset the Printer

  • With the printer on, unplug the power cord from the back.
  • Wait 60 seconds.
  • Plug it back in and turn it on.

Update or Reinstall Printer Drivers

macOS Sequoia is a newer OS, and compatibility issues may arise:

  • Remove the printer from System Settings > Printers & Scanners.
  • Download and install the latest drivers or use AirPrint:
  • Or try setting it up using HP Smart from the Mac App Store.

Check for macOS Compatibility Issues

Some macOS updates may affect printer communication. If you're using USB, try switching to Wi-Fi or vice versa. Also:

  • Run HP Easy Start or HP Smart to auto-detect and fix issues.
  • Use HP Utility (found in Applications > HP folder) to check printer status and run diagnostics.

Try Printing from Another App

Sometimes the issue is app-specific. Try printing from:

  • Preview
  • TextEdit
  • HP Smart

HP Printers - An 'Out of Paper' error displays, printer does not pick paper | HP® Support

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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