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Printer will not connect to wifi: security says no encryption

HP Recommended
OfficeJet 5258
Microsoft Windows 10 (32-bit)

I have installed a new router in my home network.  All of the other devices that I have connected to it ask for the password and connect without a hitch.  However, my OfficeJet 5258 sees the network but labels it as not encrypted and therefore tries to connect to it without asking for the password.  This obviously fails.  I need to force the printer to ask for the wireless password. 

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@proffer, Welcome to the HP Support Community!

 

Which type of security encryption does your router have?

This model printer supports a WPA type encryption.

 

On the printer screen, go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard > Select your network and check if it asks for the password.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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I've "restored network settings" multiple times and that has not worked.  The router has WPA2-PSK encryption.

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@proffer

 

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team. 

Please reach out to the HP Technical Support in your region for further assistance. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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