Printer will not print. Will not shutdown

[granitosjordan]

Printer will not print  . I can manually scan. Printer will not turnoff. It indicate paper jam. But that is not the case. Screen says Printer Failure . ..and to turn off the printer but the printer will not turn off.

[Hawks_Eye]

Hi @granitosjordan 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the details so clearly — I understand how unsettling it is when your printer freezes with a “Printer Failure” message and won’t even power down. Since scanning still works, the core hardware is responsive, which gives us a good starting point. 

Let’s guide your printer back to a clean, ready state with a few focused steps.

Step-by-Step Recovery for “Printer Failure” and Power Lockup

 

1. Force Power Reset

• Disconnect the power cord from the rear of the printer while it is still on
• Unplug the power cord from the wall outlet
• Wait at least 60 seconds
• Press and hold the Power button on the printer for 15 seconds (if accessible)
• Reconnect the power cord directly to a wall outlet (avoid surge protectors)
• Power on the printer and check the display

 

2. Inspect All Paper Paths Thoroughly

Even if no jam is visible, sensors may be falsely triggered:

• Open the main input tray, rear access door, and cartridge access area
• Remove any paper, even if it looks properly loaded
• Use a flashlight to check for:
  • Small torn bits of paper
  • Crumpled corners near rollers
  • Obstructions near the duplexer or rear rollers
• Gently rotate rollers with clean hands or a lint-free cloth

 

3. Check the Carriage Movement

• With the printer powered off, open the cartridge access door
• Gently move the ink carriage left and right to ensure it’s not stuck
• If it resists, do not force it — just note the position and close the door

 

4. Reconnect via USB and Use HP App

• Connect the printer to your Windows PC using a USB cable
• Open the HP App from the Microsoft Store:
  HP App – Microsoft Store
• If the printer is detected, go to Printer Settings > Tools > Restore Defaults
• If not detected, try restarting the app and reconnecting the USB

 

5. Try a Firmware Recovery (If Available)

• Some models allow firmware recovery via USB or SD card
• Let me know your exact printer model and I’ll guide you through that process if supported

Reference Guide

You can explore similar recovery steps here:

• HP Printer Failure Error – General Troubleshooting

Let me know what your printer displays after the forced reset or if it responds to USB connection. You’ve done a great job staying calm and observant — let’s keep going until your printer is back to smooth, reliable operation.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye