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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎02-12-2025 11:27 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer

Will not print and I get an event code 62.80.15

Category:
2 REPLIES 2

‎02-16-2025 08:15 AM - edited ‎02-16-2025 08:47 AM

HP Recommended

@Jlmpitts, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding the code 62.80.15!   

We're thrilled to have the opportunity to assist you and provide a solution.  

  

The event code 62.80.15 on the HP OfficeJet Pro 8025e usually indicates a firmware-related issue or a problem with the printer's internal hardware. Try the following troubleshooting steps to resolve the issue:

 

Power Cycle the Printer

  1. Turn off the printer.
  2. Unplug the power cable from both the printer and the wall outlet.
  3. Wait for at least 3 minutes to discharge any residual power.
  4. Reconnect the power cable directly to a wall outlet (avoid using a surge protector).
  5. Turn on the printer and check if the error persists.

Update Printer Firmware

  1. Go to HP's Support Website: HP Software & Drivers
  2. Enter your printer model (OfficeJet Pro 8025e).
  3. Download and install the latest firmware update.
  4. Restart the printer after updating.

Reset the Printer

  1. On the printer's control panel, go to Setup > Printer Maintenance > Restore.
  2. Choose Restore Factory Defaults and confirm.
  3. Set up the printer again.

Check for Paper Jams & Hardware Issues

  1. Open the front and rear access doors and remove any jammed paper.
  2. Check the ink cartridges and printhead alignment.
  3. Ensure that the printer is not overheating.

 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No

‎02-16-2025 08:16 AM

HP Recommended

Perform a Semi-Full Reset (if needed)

⚠️ This will reset the printer to factory settings and remove all saved preferences.

  1. Turn off the printer.
  2. Disconnect the power cable.
  3. Press and hold the Back (↩️) and Cancel (❌) buttons together.
  4. While holding, plug the power cable back in and turn on the printer.
  5. Release the buttons when the printer resets. 

Let me know if you need further help!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No
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