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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎09-14-2025 01:44 PM

HP Recommended
Product: HP DeskJet 2723e All-in-One Printer

The i light is and wifi lights are both flashing on my printer and it won't print anything.

1 REPLY 1

‎09-17-2025 05:10 AM

HP Recommended

@Rosaline2, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

I understand your HP DeskJet 2723e is not printing and both the “i” (Information) and Wi-Fi lights are flashing. This usually indicates a network connection issue or a setup problem. Let’s walk through the steps to get your printer back up and running:

Power Cycle the Printer

  • Turn off the printer.
  • Unplug the power cord from the back of the printer and the wall outlet.
  • Wait for 60 seconds.
  • Plug it back in and turn it on.

Check Wi-Fi Connection

  • Make sure your Wi-Fi network is working and your printer is within range.
  • The flashing Wi-Fi light means it's not connected. You’ll need to reconnect it.

Reconnect Using HP Smart App

  • Download the HP Smart app on your phone or PC: HP Smart
  • Open the app and add your printer.
  • Follow the on-screen instructions to reconnect the printer to Wi-Fi.

If the printer is not found, press and hold the Wireless button and the Cancel button together for 5 seconds to reset the network settings. Then try adding it again in HP Smart.

Check for Print Queue or Driver Issues

  • On your PC, go to Control Panel > Devices and Printers.
  • Right-click your printer > See what’s printing.
  • Cancel any stuck print jobs.
  • Make sure your printer is set as Default.

Update Printer Firmware (Optional but Recommended)

Final Check

Once the Wi-Fi light is solid blue, your printer is connected. Try printing a test page from the HP Smart app or your PC.

 

 

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

 

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

 

Cheers,

Max3Aj

HP Support

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