Printer will not print from my computer. I get a document save screen when I select Print.

[Adeleconn]

I've had the printer for about 4 years and it has been working great. Today, when I tried to print, a document save screen would come up when I select Print. Even if I give it a printer file name, and select OK, it will still not print. The printer itself is communicating fine wirelessly; I can print from my phone with no problem, just not from my desktop computer. I am running Windows 10 and have had Windows 10 since I've had the printer. I've tried the HP Print and Scan Doctor and it could not find the problem Help!

[Jeet_singh]

@Adeleconn,

Thank you for posting your query on HP Community,

Let's try to uninstall the printer from the root level and then reinstall the printer by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the full feature software for this printer. 
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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[Adeleconn]

I actually went ahead and uninstalled and reinstalled from devices and printers and that fixed the problem. If it nesses up again I’ll try this root uninstall. Thanks. 

[sandytechy20]

@Adeleconn

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.