Printer will not print in colour,

[TonyParsons]

I have a Officejet Pro 6970. It will not print a document in colour, although  the test print does.

[KrazyToad]

@TonyParsons

Welcome to HP Support Community

I would like to help

To assists you better please let me know if you are printing from a Windows PC , Mac or Phone

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[TonyParsons]

I am using a Windows PC. I find that the printer prints in colour from another laptop and with test prints .It scans in colour. I can only think that the fault lies with my PC

A Parsons

[TonyParsons]

I might already have replied. If not:  my printer  works off a Windows PC. It will print in colour from a test print and a laptop. It scans in colour.  I can only think the fault lies in the PC.

[KrazyToad]

@TonyParsons

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ6970/Full_Webpack-40.14.1194_1-OJ6970_Full_Webp... and follow the onscreen instructions

[TonyParsons]

I have got as far as 'Download your software to start printing', entered the details and have the message 'Unable to download easysart 12.6.09.exe from ftp.pb.com. Requested site is either unavailable or cannot be found.

 I can now print nothing.

Please reply quickly

[TonyParsons]

After spending Saturday afternoon and evening trying to reinstall the printer, it now works again.  The only trouble is that it STILL DOES NOT PRINT IN COLOUR,  the reason for the query in the first place.  I  seem to have wasted a lot of time. As I said originally, I think it is the fault of the computer.

A W P

[KrazyToad]

@TonyParsons

Thanks for keeping me posted

Let's try using the Windows Built-In Driver after uninstalling the HP Driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879