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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Robin_Wymer
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Printer will not print job.

HP Recommended
HP Laser Jet Pro MFP M281fdw
macOS 11.0 Big Sur

Hi there, my printer will not print. I am connected wirelessly. I have been through all the troubleshooting processes that the visual HP led me through such as; deleting printer and re-adding It to my printer list, turning router off and on again, turning the printer off and on again, deleting all other printers in my list. When I select print on a document it communicates with my printer for a moment and then just stops... My computer will read, "Printing, waiting for job to complete" and my printer will actually sound like its about to print but will abruptly stop. Can anyone offer any assistance?

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praveenbv
HP Support Agent
HP Support Agent
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Hi @Robin_Wymer,

 

I'd like to help!

 

To better assist you - Is there antivirus software installed on your Mac? If yes, please try disabling it and check if it works.

 

While you respond to that, go to System Information to check if the USB is detected or not - 

 

a.) From the Apple menu, choose About This Mac.

b.) Click System Report.

c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

 

If the device is not detected, it may not be receiving enough power or it may be blocked by internet security software. You may also try other ports on the hub or a different cable.

 

Also, update mac and the printer firmware -

 

To update Mac, try these steps - How to update the software on your Mac

To update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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