08-12-2020 07:14 AM
Printer will not print on photo paper
08-14-2020 07:13 PM
@Goforest Welcome to HP Community!
I understand that you are unable to print on photo paper.
Please let us know what error you are getting.
Are you able to print on the normal paper?
Load specialty sized photo paper or index cards like Hagaki print side down into the paper tray before you print.
Pull out the paper tray.
Figure : Pulling out the paper tray
Slide out the paper-width guides as far as possible.
Figure : Sliding out paper-width guides
Insert a stack of cards or photo paper print side down in portrait orientation in the center of the tray.
Figure : Inserting paper or card print side down
Make sure the stack of cards or photo paper does not exceed the paper fill guide on the side of the tray.
Figure : Paper fill guide in the paper tray
Slide in the paper guides until they rest against the stack of cards or photo paper.
Figure : Sliding in the paper width guides
Close the tray extender, and then insert the paper tray into the printer.
Figure : Closing the tray extender and inserting the paper tray into the printer
Pull out the output tray extension to desired length.
Before printing on the cards or photo paper, select the correct paper size and settings when printing or copying.
Keep us posted,
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Have a great day!
08-15-2020 03:23 AM
Thank you for your reply. Yes I can print on ordinary paper, when I load Photo Paper the printer will not pick it up I have tried HP paper and other types but none work . The fault that come up is Paper Fault. I have carried out all the steps suggested .
08-27-2020 12:55 PM
The printer will support the photo paper.
If you are using a high weight media printer will not pick up the paper. The printer does not have the capacity to pick up high weight media.
However, you can contact our phone support and check.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!