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‎09-06-2020 02:06 PM

HP Recommended
Product: HP printer 6970

Printer will not print from phone or laptop

1 REPLY 1

‎09-09-2020 11:39 AM

HP Recommended

@Ash122

 

Welcome to the HP Support Community.

 

Do you get any error message?

 

Let's restore the network settings on the printer:

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset.

 

Once done, connect the Printer back to the wi-fi/device and see if it helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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