Printer will not turn off or print

[Bryant_Printer]

the HP Office Jet 8015e will not turn off when pushing the power button and there is an error message on the screen that will not go away 0XB80B1320

[Max3Aj]

@Bryant_Printer, Welcome to HP Support Community.👋

Thank you for posting your query, I will be glad to help you. 
It looks like your OfficeJet 8015e has decided to go into full rebellion mode⚔️—ignoring the power button and flashing an error code like a stubborn toddler refusing to nap😴. No worries, though! Let’s bring it back to its senses.
 

Step 1: The Forced Reset (Hard Reboot)

Since your printer won’t power off the usual way, we’ll need to pull the plug—literally.

Unplug the power cord from the printer while it’s still on.

Unplug it from the wall socket (don’t just unplug from the printer).

Wait at least 60 seconds—give it a moment to breathe.

Press and hold the power button for about 15 seconds (while unplugged) to drain any leftover charge.

Plug the power cable back directly into a wall outlet (avoid surge protectors or power strips).

Power it back on and check if the error persists.

Step 2: Check for Jammed Brains (Firmware Glitch Fix)

If the error still appears, the printer’s firmware might be stuck in a loop.

Try updating the firmware through the HP Smart app or by visiting HP’s official website.

Step 3: Enter the Secret Safe Mode (Semi-Full Reset)

If the stubborn error refuses to budge, we might need a deeper reset:

Unplug the printer again.

Press and hold the Power button and the Wi-Fi button (or Cancel button) while plugging it back in.

If you see a reset menu, follow the on-screen instructions.

Step 4: The Last Resort – NVRAM Reset (Factory Reset)

If all else fails, we might need to restore the printer to factory settings. This wipes everything, including settings and network connections, so try this only if the printer remains unresponsive.

Access Support Mode: Press and hold Back button (⤺) + OK button while powering on the printer.

Navigate to Reset Menu > Semi-Full Reset.

I hope this helps. 

Take care and have a good day. 😇

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Max3Aj

HP Support