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‎06-26-2022 05:02 AM

HP Recommended
Product: HP Deskjet 2710e
Operating System: Chrome OS

I had the printer set up and printing perfectly from mobile and chromebook. Today it will print when prompted but only a Task Information sheet. i button is on all the time. Printer information page says it is not connected to a network but yet it is connected to Wi-Fi. Im not tech minded so really confused

Category:
1 REPLY 1

‎06-30-2022 01:18 PM

HP Recommended

@Doctor-hoctor_1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

Let's prepare your printer for a wireless connection, and restart the printer, computer, and router. 

  • Turn the printer off, and then wait 10 seconds. 
  • Disconnect the printer power cord from the printer. 
  • Turn off the computer or the device you are trying to print from. 
  • Connect the printer power cord to the printer, and then turn on the printer. 
  • Disconnect the power cord from your wireless router, and then wait 10 seconds. 
  • Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 
  • Turn on the computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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