Printer will print copy but will not print a file sent to print.

[Ellern90]

I send a document to print and nothing happens.  I Can put a file on the glass and press copy and it prints.  Why are my documents not going to the printer?

[VikramTheGreat]

Hi @Ellern90,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Since your printer copies fine but won’t print from the computer, the issue is almost certainly software/driver or communication-related, not hardware.

Why this happens

• The printer hardware works (since the copy works).
• Print jobs are not reaching the printer because: 
  • The driver is missing or unavailable.
  • The printer is offline or paused in Windows.
  • The HP app or spooler service is stuck.

Step 1: Check Printer Status

1. On your PC, go to Settings > Bluetooth & devices > Printers & scanners.
2. Click your HP printer → Open print queue.
3. Make sure: 
   • Printer is Online.
   • No jobs are stuck in the queue. If yes, cancel all.

Step 2: Restart Print Spooler

• Press Win + R, type services.msc, hit Enter.
• Find Print Spooler, right-click → Restart.

Step 3: Reinstall the HP Driver

• Go to Official HP® Support.
• Enter your printer model (e.g., HP ENVY Inspire 7255e).
• Download Full Feature Software and Driver.
• Install and restart the PC.

Step 4: Use HP App

This tool fixes communication issues automatically:

• Download here: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
• Run it, select your printer, and follow prompts.

Step 5: Test Printing

Try printing from HP Smart or Word after reinstall.
 

🔗 HP Official Guide: Fix Common HP Printer Issues: Troubleshooting Guide | HP® Tech Takes

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat