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‎07-22-2020 03:32 PM

HP Recommended
Product: HP Officejet 6812
Operating System: Microsoft Windows 10 (64-bit)

I have replaced my ink cartridges with new,  HP ink.  Only the CYAN will not print its color.  At first I thought it was a faulty cartridge, even though when I ran a report and saw the ink levels, all colors were 100% full.  I bought another pack of ink cartridges. I have made sure they are all installed/inserted properly; cleaned the printheads; cleaned the alignment; gently cleaned the area inside the printer where the cartridge lies; uninstalled and reinstalled the software.  Still no blue.  So I'm thinking the problem is with the printer, not the ink.  Any thoughts or suggestions of what's wrong?

Thank you!

1 REPLY 1

‎07-25-2020 08:53 AM

HP Recommended

@LoMac1994

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04293533 and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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