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Printer won't accept new cartridge

HP Recommended
HP Envy 4500
Microsoft Windows 7 (32-bit)

Have replaced black ink cartridge in HP Envy 4500 printer twice.  Keep receiving the following error:


"Incompatible Cartridge.  The indicated cartridges are not intended for use in this printer."


Help !!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@RJM57, Welcome to the HP Support Community!


This printer uses HP 61 ink cartridges. Make sure you are using the compatible ink cartridges.

Check if the plastic tape if any is removed from the new ink cartridge before placing it in the printer.


Also, perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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