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Printer won't copy

HP Recommended
HP Officejet 5255

I have a HP officeJet 5255.  I prints from the computer perfectly.  However, if I try to make a photo copy using the touch screen on the printer, it does not work.  The touch screen doesn't acknowledge any commands.

TIA

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Message 2 of 2
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@walk2005jana Welcome to HP Community!

 

I understand that you are unable to make the photocopy.

 

Do not worry. I will try to fix the issue.

 

Are you getting any error messages?

 

Please perform the hard rest and check.

 

Turn the printer on, if it is not already on. 

 

Wait until the printer is idle and silent before you continue. 

 

With the printer turned on, disconnect the power cord from the rear of the printer. 

 

Unplug the power cord from the wall outlet. 

 

Wait at least 60 seconds. 

 

Plug the power cord back into the wall outlet. 

 

Reconnect the power cord to the rear of the printer. 

 

Turn on the printer, if it does not automatically turn on. 

 

Wait until the printer is idle and silent before you proceed 

 

Also, please update the firmware.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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