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‎10-06-2019 08:02 AM

HP Recommended
Product: Tango x

Hi, just bought a Tango X and signed up for instant ink with the free photo prints.

 

When I’ve tried to print using 260gsm photo paper the printer won’t feed it.

 

is it just too heavy a weight?

 

its also no HP paper, would that matter?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2019 02:38 PM

HP Recommended

@DJ84, Welcome to HP Support Community!

 

The HP Tango X printer can only support 75gsm paper. Refer document Product Specifications for the HP Tango X  under the paper handling section for more details.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎10-08-2019 02:38 PM

HP Recommended

@DJ84, Welcome to HP Support Community!

 

The HP Tango X printer can only support 75gsm paper. Refer document Product Specifications for the HP Tango X  under the paper handling section for more details.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎10-09-2019 06:37 AM

HP Recommended

Hi

 

Does HP sell photo paper that is 5 x 7 at a 75gsm weight?

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‎10-09-2019 09:36 AM

HP Recommended

@DJ84

 

You can visit the link to shop for paper. If you have any queries you can reach out to the HP Support in your region for assistance.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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