cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
loml
New member
2 1 0 1
Message 1 of 14
9,934
Flag Post

Solved!

Printer won't print Black

HP Recommended
Windows 8.1

My HP4620 all-in-one printer won't print in black.  I have put in all new HP ink cartridges.  I have used the "tool" feature to clean the printer heads (1st and 2nd stages).  I have downloaded the HP doctor and ran the diagonistics.  Nothing seems to have worked to get my printer to generate black text.  On one occasion when I was printing my test page their appeared to be a very, very faint attempt by the printer to print black but it was unreadable.  Any help would be appreciated.

loml 

13 REPLIES 13
MissTeriLynn
Retired
Retired
4,704 5,044 255 605
Message 2 of 14
Flag Post
HP Recommended

Hi @loml,

 

Welcome to the HP Forums!

 

At this point, as you've exhausted most steps I would suggest, I will recommend that you call our technical support team (1-800-474-6836) and request a replacement, regardless of your printer's warranty. At THIS TIME they should be able to do that for you 🙂

 

If there are any issues, just let me know here or via a private message (If you're not sure how to send a private message this post, has instructions).

 

Let me know how things go for you when you have a chance!


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
YvesD_fr
Level 1
5 5 0 3
Message 3 of 14
Flag Post
HP Recommended

 

 

I understand that this problem is a knwo problem of the printer. Could you tell me whether an exchange is then possible consuidering that i bought in 1 year and 1/2 ago.

 

Thnak you for your help.

Sincerely,

 

YD

0 Kudos
MissTeriLynn
Retired
Retired
4,704 5,044 255 605
Message 4 of 14
Flag Post
HP Recommended

Hi @YvesD_fr,

 

Welcome to the HP Forums!

 

At this time, yes, you should be able to request a replacement. Please just phone the technical support team for your area and they will assist you as best they can 🙂

 

Let me know how things go for you!


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
YvesD_fr
Level 1
5 5 0 3
Message 5 of 14
Flag Post
HP Recommended

 

 

 

loml
Author
New member
2 1 0 1
Message 6 of 14
Flag Post
HP Recommended

Teri,

      Many thanks for your suggestion.  I called tech support as you suggested and they sent me a refurbished printer.  Set-up was easy, refurbished printer is working fine and I had no problem repacking my malfunctioning printer and returning to HP.  Overall the process was easy and while an inconvenience HP did their best to make things right.  Very good customer support.  Thank you

loml

YvesD_fr
Level 1
5 5 0 3
Message 7 of 14
Flag Post
HP Recommended

Dear Miss 

0 Kudos
YvesD_fr
Level 1
5 5 0 3
Message 8 of 14
Flag Post
HP Recommended

Dear Miss TeriLynn,

I got in touch with the technical support and the result is not satisfactory.

The service did not help me in confirming the nature of the problem (no test done).

At first they rejected all possibility for a replacement and I had to insist strongly for having them checking my file.
They just told me that the repalcement was not possible and provide me with an interent address so I check online on the interent site the nature of the problem. I am now waiting for a code sent to my mail box for a discount price if I buy a new HP printer.
Considering the quality of the customer service, I am wondering whether I will do so.

Sincerely,

Y.

 

0 Kudos
MissTeriLynn
Retired
Retired
4,704 5,044 255 605
Message 9 of 14
Flag Post
HP Recommended

I'm very sorry to hear that @YvesD_fr, but please know that I don't give up that easily and am still determined to see this resolved for you 🙂

 

I'm going to send you a private message, just so I can gather some personal details to look a littler further into this. If you are not sure how to check your forum messages this post, has instructions.

 

Will talk with you soon!


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
YvesD_fr
Level 1
5 5 0 3
Message 10 of 14
Flag Post
HP Recommended

Dear Ms. TeriLynn,

 

My warmest thank you :generic: for your help to solve the problem I had with my HP printer 3522.

 

After two calls I finally have been recalled by the HP support that proposed me to exchange free of charge my broken printer. I got the refurbished/new one last week and just intalled it this week end. It works perfectly !

 

 

My thanks are to be extended to your colleague "one step above" who certainly also contributed tothe solution.

 

Sincerely,

 

YvesD 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation