Printer won't print Black

[lgcfla111]

I have put two new ink cartridges in HP and the black will still not print.

[Dvortex]

Hello, @lgcfla111

Thanks for reaching out! I'd like to help 🙂

Did you try the steps listed here: http://hp.care/2psTHKD 

If the issue still persists, then please contact the HP phone support to get printer service options.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[appsas]

I am going to do the same thing.  Not printing black ink, it seems i'm not the only one experiencing this, after it had been working just fine?  I need a replacement for my business.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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Thank you