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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-07-2020 08:26 AM

HP Recommended
Product: OfficeJet Pro6968
Operating System: Microsoft Windows 10 (32-bit)

Blue, green, gray do not print correctly.  Inseted new blue (cyan) cartridge, cleaned print heads, neither helped.

1 person had the same question
1 REPLY 1

‎04-12-2020 06:06 AM

HP Recommended

@RonH-UB, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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