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My printer won't print colour from e.g. Word, photos, etc on my PC. It prints colour from the HP app on my phone and also the troubleshoot page and test pages direct from the printer.
I have followed all the steps highlighted here (uninstalling/reinstalling, etc): https://h30434.www3.hp.com/t5/Inkjet-Printing/Printer-Won-t-Print-Colour/m-p/6173461#M632220
I don't have grayscale/colour options in my printer properties. My drivers are up-to-date.
Is there anything else I can do?
@Tantjane, Welcome to the HP Support Community!
I understand you are not able to print in color from your Win 10 computer.
Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:
Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.
Install the printer using the TCP/IP port:
If the issue persists, Install the printer using Windows built-in driver
Refer to this document to know how. Try printing.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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