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‎10-13-2021 07:57 AM - edited ‎10-13-2021 08:05 AM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

HP Smart and latest printer update are already installed.

Test pages from HP Smart come out fine with colour and everything.

Colour printing also works perfectly fine when I do it from my phone (Samsung Galaxy S20 FE 5G).

 

However on my laptop (HP Omen 15-AX216NF), when I print from any application (Word, Acrobat, Chrome, Photos, etc.) it just won't print in colour no matter what settings I use. Could it be a compatibility issue with Windows 10?

I'm on the latest Windows 21H1 version.

 

Please help, I've been trying to solve this problem for so long. Thanks!

 

1 REPLY 1

‎11-12-2021 12:45 AM - edited ‎11-12-2021 12:51 AM

HP Recommended

Hi @Nayah9 ,

 

1. Download the HP Print Doctor from the next link:

> https://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

2.    Run and select the option for "Fix Printing"

 

3. Restart the computer and try again to print in Color.

 

* Click on Yes button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

.
@ferRX / I am a volunteer posting answers on my own time.
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