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Message 1 of 2
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Flag Post

Printer won't print even though everything is running fine

HP Recommended
Dell Precision 5510
Microsoft Windows 10 (64-bit)

System says it's running fine and diagnostics don't find an error. When printing, no error message on printer. Screen states, "Unable to print simple PDF files." and "Printer is in an error state."

NO ERROR MESSAGES ON PRINTER AT ALL

Restarted all devices including the router.

Uninstalled, reinstalled, restarted.

Ran printui.exe /s

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ClintBeastwood,

Thank you for reaching HP Community. I would be happy to help!

 

ould you please help me with the exact model name or the product number?

Is the copy working fine?

How is the printer connected USB or Wireless?

What is the status of the wireless light on the printer, steady or blinking?

 

Have a great day!

Raj1788
I am an HP Employee 

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