Printer won't print in color

[SuzyQ68]

Reading previous post on how to get printer to print in color, this is what it says to do:

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.                                                                                                                                                                                                              When I get to bullet 4, I clicked on driver to remove it, a window pops up that says can't remove printer as it is in use. Should I remove the driver and the driver package?

[Kumar0307]

@SuzyQ68, Welcome to the HP Support Community!

I understand you are not able to print in color. 

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Yes, go to the control panel and remove the HP printer driver. Also, delete the printer from devices and printers.

Now, install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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