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Message 1 of 2
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Printer won't print in color

HP Recommended
HP Envy 4516 printer
Microsoft Windows 10 (64-bit)

Reading previous post on how to get printer to print in color, this is what it says to do:

  • Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.                                                                                                                                                                                                              When I get to bullet 4, I clicked on driver to remove it, a window pops up that says can't remove printer as it is in use. Should I remove the driver and the driver package?
1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SuzyQ68, Welcome to the HP Support Community!

 

I understand you are not able to print in color. 

 

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Yes, go to the control panel and remove the HP printer driver. Also, delete the printer from devices and printers.

 

Now, install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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