Printer won't print more than one copy of a document & prints the rest of the copies as blank pages.

[Plabebob]

I'm trying to print multiple copies of a document, the printer prints the first copy perfectly and then spits out the rest as blank pages. So if I print 10 copies I get 1 good one & 9 blank pages. 

There are no blank pages in the document, I have sucessfully printed this exact document may times before.

The problem happens with MS Word and Publisher. 

I have tried uninstalling & reinstalling the printer. I have tried the mopier mode fix, but I don't have mopier mode under device settings. 

[DavidSMP]

@Plabebob,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with not able to print correctly as it prints the first page and the other pages get printed as blank pages. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you make copies directly from the printer and check if it copies correctly?
• Did this happen after a power outage or surge?

For now, try these steps:

• Perform a hard reset on the printer from this link: https://hp.care/2kcz5os (Step 1: Reset the printer)
• Then make at least 3 copies directly from the printer without any communication from the computer to eliminate hardware issues with the printer.

If it copies correctly, then uninstall and reinstall the printer software at the root level by following these steps

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.
   

Then download the latest full feature driver from https://hp.care/2KdO9L4  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

• If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: https://hp.care/2o3acvH
• This will resolve the issue for you.
• If the issue persists. update the printer firmware also by following instructions from this link: https://hp.care/2rHKwDD

This should correct the situation.

• If it fails to copy correctly, then please follow all the prescribed steps from this link: https://hp.care/2haOReI (HP Deskjet 1510, 2540 Printers - Black Ink Not Printing and Other Print Quality Issues)

Now check for issue resolution.

If it still continues, then contact HP phone support to get the printer replaced as it could be faulty. I am being honest about it b keeping your best interest in mind without beating around the bush.

Please visit this link: https://hp.care/2moMFSc to contact HP phone support and follow the on-screen instructions.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[DavidSMP]

@Plabebob,

I read your private message.

I am glad that the issue is resolved.take care and have a blessed year ahead.