Printer won’t print or copy or even run print test. Doesn’t show any errors

[TheWRX]

Printer won’t print or copy or run print test. It’s connected to device and looks like it’s going to print but then keeps spinning 

[Nal_NR]

Hi @TheWRX,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP OfficeJet Pro 9018 All-in-One printer is not printing, copying, or running a print test and seems to be stuck, here are some steps to troubleshoot and resolve the issue:

1. Power Cycle the Printer

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Unplug the Power Cord: Disconnect the power cord from the back of the printer and the wall outlet.
3. Wait: Wait for at least 60 seconds.
4. Reconnect the Power Cord: Plug the power cord back into the wall outlet and then reconnect it to the printer.
5. Turn On the Printer: Press the power button to turn the printer back on.

2. Check for Firmware Updates

1. Visit the HP Support Website: Go to the HP Support website.
2. Search for Your Printer Model: Enter "HP OfficeJet Pro 9018" and navigate to the drivers and firmware section.
3. Download and Install Updates: If a firmware update is available, download and install it following the on-screen instructions.

3. Check Printer Connections

1. Verify Wi-Fi or Ethernet Connection: Ensure the printer is properly connected to your network. If using Wi-Fi, make sure the printer is connected to the correct network. If using Ethernet, ensure the cable is securely connected.
2. USB Connection: If using a USB connection, ensure the cable is securely connected to both the printer and the computer.

4. Clear Print Queue

1. Open Printers & Scanners: On your computer, go to Settings > Devices > Printers & scanners.
2. Select Your Printer: Click on your HP OfficeJet Pro 9018 printer.
3. Open Queue: Click on Open queue.
4. Cancel All Documents: Right-click each document in the queue and select Cancel.

5. Run HP Print and Scan Doctor

1. Download the Tool: Download and install the HP Print and Scan Doctor.
2. Run the Tool: Open the tool and follow the on-screen instructions to diagnose and fix any issues with your printer.

Kindly find the next steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @TheWRX,

Please find the next steps below. 

6. Check Printer Status and Settings

1. Printer Control Panel: On the printer's control panel, check for any error messages or status alerts.
2. Network Status: Ensure the printer is connected to the network. Go to Settings > Network Settings to check the connection status.
3. Paper and Ink Levels: Ensure there is sufficient paper in the input tray and that the ink cartridges are properly installed and have enough ink.

7. Perform a Hard Reset

1. Turn Off the Printer: While the printer is on, disconnect the power cord from the back of the printer.
2. Unplug the Power Cord: Disconnect the power cord from the wall outlet.
3. Wait: Wait for at least 60 seconds.
4. Reconnect the Power Cord: Plug the power cord back into the wall outlet and then reconnect it to the printer.
5. Turn On the Printer: Press the power button to turn the printer back on.

8. Check for Software Conflicts

1. Disable Firewall/Antivirus: Temporarily disable any firewall or antivirus software to see if it is blocking the printer communication.
2. Reinstall Printer Software: Uninstall and then reinstall the HP printer software on your computer.

9. Reset Printer to Factory Defaults

1. Settings Menu: On the printer control panel, navigate to Settings.
2. Restore Defaults: Find and select Restore Factory Defaults. Follow any on-screen prompts to confirm and complete the reset.

If none of the above steps resolve the issue, it may be a hardware problem. Contact HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.