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Message 1 of 2
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Printer won´t print photos from photo tray

HP Recommended
ENVY photo 6220
Microsoft Windows 10 IOT

Hi, 
I´m currently trying to do some troubleshooting on a printer for my grandpa, but I´m at a loss. His HP ENVY photo 6220 prints just fine. HOWEVER, when trying to print a photo on photo paper from the designated photo tray, it prints it from the standard tray on regular paper. I´ve tried changing the settings when the print settings pop up right before printing, and I´ve tried setting it up from scratch in the system settings, but it just won´t work no matter what. CS is closed for today, so I´m hoping maybe someone on here will know something. The size, the quality, the tray - I´ve tried switching around all of them individually and together, so none of the standard support answers have helped...

TIA!

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@Mesdk

 

Welcome to the HP support community.

 

Make sure the photo tray is seated correctly

  1. Make sure the printer is positioned on a flat surface.

  2. Push in the output tray extender.

  3. Pull out the input tray, but do not remove it.

    Image: Pull out input tray

  4. Remove the output tray.

    Image: Remove the output tray

  5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

    Image: Photo tray properly functioning

    Image: Tabs outside and inside guide rails

    If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

    The photo tray should move freely with no resistance.

  6. Reinstall the output tray, and then make sure the edges line up with the input tray.

    Image: Line up the edges

  7. Try to print.

  8. If the error persists, try printing or copying a document with the output tray removed.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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