cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
82
Flag Post

Printer won't print well

HP Recommended
HP OfficeJet Pro 6968 All-in-One Printer

I had bought black ink for my printer recently, but my printer was printing out blank pages. I called in HP and the worker said that it was because I changed my black ink without changing my colored ink even when I told her numerous of time it was not because of that. She refused to help me until I bought new color ink which I did. Now it still does not print normally: for colored ink it brings blue and for black only it prints nothing. How can I fix this? 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
18,000 17,979 1,133 1,127
Message 2 of 4
Flag Post
HP Recommended

@chbanh

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try cleaning the printhead and let me know how it goes

 

  1. From the printer control panel, open the Setup  menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

    A test page prints.

    Example of the printhead cleaning test page

  4. Examine the test page.

    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

      NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Link: https://support.hp.com/in-en/document/c05076934

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi,

 

This did not work. Now both color and black print gives out blank pages meanwhile have full ink. Are there anything else I can do?

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
18,000 17,979 1,133 1,127
Message 4 of 4
Flag Post
HP Recommended

If the issue persists after performing the Steps in this Link: https://support.hp.com/in-en/document/c05076934, then it would be a Hardware issue with the printhead

 

Please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation