Printer won't print

[Mark303]

I have just set up a new HP printer.  According to the App everything is connected.  On the printer the wireless light is solid blue.

I have tried to send 4 prints and none of them will print.  The i button on the printer is showing red and there is an exclamation mark showing in the display but I cannot find anything that tells me what this means, or how to resolve it.

[Jay_G24 · Accepted solution]

Hi @Mark303,

I'd like to help!

I understand you facing error on the printer icons.

Let's try a power reset on the printer

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Refer to the documet for steps -Blinking Lights

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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