Printer won't print

[Jerie3]

My printer won't print and keeps giving me messages about printer failure. When I follow the procedures suggested ( shutting down, disconnecting) the message comes back up. When I followed the instructions from the virtual assistant, I couldn't get the cartridges to move by turning the printer off/on.

[Sneha_01]

Hi @Jerie3 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a frustrating issue with your printer. Here are some troubleshooting steps you can try to resolve the "printer failure" messages and get it printing again:

1. Check for Error Messages

• Look for specific error codes or messages on the printer's display. These can provide clues about the problem.

2. Power Cycle the Printer

1. Turn off the printer and unplug it from the power source.
2. Wait for about 60 seconds.
3. Plug it back in and turn it on. This can sometimes reset internal components.

3. Inspect Cartridges

• Open the printer and check the ink cartridges:
  • Ensure they are installed correctly and securely.
  • Look for any protective tape that might not have been removed.
  • Check for any leaks or visible damage.

4. Clear Paper Jams

• Even if there are no visible jams, it's worth checking:
  • Open all accessible areas and remove any stuck paper.
  • Check the paper path and inside the printer.

5. Reset the Printer

• If your printer has a reset option:
  • Turn off the printer.
  • Press and hold the Power button and then turn the printer back on while holding the button for about 15 seconds.

6. Manual Cartridge Movement

• If the cartridges are not moving, try this:
  1. Turn off the printer.
  2. Disconnect the power cord.
  3. Open the printer cover and gently try to move the cartridges to see if they're stuck.
  4. Reconnect the power and turn the printer back on.

7. Run Printer Diagnostics

• If you have access to the HP Smart app or the printer's built-in diagnostics, run any available tests to identify the issue.

8. Check for Firmware Updates

• Sometimes, updating the firmware can resolve issues. If you can connect the printer to a computer, check for updates through the HP website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support