Printer won’t print

[Dgail]

Printer will not show on my phone.  Has code D80774EC showing on screen.  Will not print.

[Kuroi_Kenshi]

Hi @Dgail,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer's connectivity!  

We're thrilled to have the opportunity to assist you and provide a solution.

As your printer isn't connecting, here's what you can do:

First, restart everything, turn off your printer, phone, and Wi-Fi router. Let them rest for about two minutes, then turn them back on.

Next, check the printer's connection. If your printer has a Wi-Fi button, hold it down for five seconds to try reconnecting. Make sure both your phone and printer are on the same Wi-Fi network. If your printer has a touchscreen, head to Settings > Wireless Setup and reconnect to your Wi-Fi.

If that doesn't help, open the HP Smart app on your phone (download it if you don't have it). Tap "Add Printer" and pick yours from the list.

Lastly, if the above steps don't work, try resetting your printer's network settings. On the printer, go to Setup > Network Settings > Restore Network Defaults, then reconnect it to Wi-Fi.

Refer to this link for visual guidance: https://www.youtube.com/watch?v=pvTsV_-E0jg

let me know if this helps

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,