Printer won't print

[VPCENERGY]

Printer won't print. Error message says Printer issues.

[zoey7886]

@VPCENERGY, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer won't print and displays an error message indicating printer issues, try the following troubleshooting steps:

Check For Error Messages:

• Review the specific error message displayed on the printer screen or computer. This can provide clues about the exact issue.

Restart Printer and Router:

• Turn off the printer and router.
• After a few moments, turn them back on.
• Check if the printer connects to the network and retry printing.

Check Network Connection:

• Ensure the printer is connected to the internet directly via Wi-Fi or Ethernet; a USB connection to a computer is not sufficient.
• Verify that the blue indicator light on your printer is steady if connected wirelessly. For Ethernet connections, check the light next to the Ethernet port.
• If the connection light isn’t stable, reconfigure the Wi-Fi or Ethernet setup on the printer.

Check Router and Internet Connection:

• Ensure your router is connected to the internet. You can test this by connecting another device to the same network.
• If unable to connect to the internet, restart your router. If the issue persists, contact your network service provider.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,