Printer won’t print

[Shelley601]

I get a message saying printer jam. There is no paper jammed and the red X lights up on top of the printer. 

[Garp_senchau]

@Shelley601, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It seems you're experiencing a paper jam error with your HP Tango printer even though there is no paper visibly jammed. Here is a step-by-step guide to help troubleshoot and resolve this issue:

Step 1: Clear Jammed Paper from Multiple Areas

Paper jams can occur in various sections of the printer. It's essential to check all possible areas to ensure there are no hidden obstructions:

Clear Jammed Paper from the Input Tray Area:

1. Remove all paper from the input tray: Gently pull out any paper that may be stuck.
    
2. Inspect the input tray: Use a flashlight to check for any foreign objects in the paper path.
3. Check the stack of paper: Remove any torn, wrinkled, or severely bent pieces from the stack.
4. Reload the input tray: Load no more than 50 sheets of paper, 5 envelopes, or 20 cards.
5. On the HP Smart app: Click OK to clear the notification.
6. On the printer control panel: Touch the Cancel button.

Clear Jammed Paper from the Output Tray:

1. Gently pull out any jammed paper from the output tray.
    
2. On the HP Smart app: Click OK to clear the error.
3. On the printer control panel: Touch the Cancel button.

Clear Jammed Paper from the Ink Cartridge Access Area:

1. On the printer control panel: Touch the Cancel button to attempt clearing the jam automatically.
2. Open the ink cartridge access door: Press down on the ink door button and lift the door until it stays in place.
    
3. Inspect the ink cartridge access area: Look for and remove any jammed or torn paper inside.
    

If you've checked all areas and still experience the paper jam error, proceed to the next steps.

Step 2: Reset the Printer

Sometimes, resetting the printer can clear a false paper jam error:

1. Turn off the printer: Disconnect the power cord from the printer and the power source.
2. Wait for 60 seconds.
3. Reconnect the power cord: Plug it directly into a wall outlet.

HP recommends plugging the printer directly into a wall outlet.

On the HP Smart app notification page, click OK to clear the error, and then attempt printing again.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,