Printer won’t reboot

[Juled]

My printer is stuck at the first bootup screen.  The first out of 7 blue dots is selected and the progress bar reached the end and stopped there.  Printer appears to be offline in the HP Smart software.  I have tried unplugging, waiting and restarting and it is still stuck. There is no way to check the firmware as it has not finished rebooting. I cannot do a hard reset for the same reason. It appears that there are several people with this same issue and I have not seen any resolution to this problem.

[Garp_senchau]

@Juled, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,