Printer won't scan and prints intermittently

[3bravo850]

I need help with getting my printer to scan and print

[3bravo850]

I'm not looking for community advice. I need to speak to an HP tech to help me troubleshoot.

[Raj_05]

Hi @3bravo850,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Let's go through a few steps to get your HP ENVY 6055 All-In-One Printer scanning and printing properly.

Printing Issues

1. Check Connections: Ensure the printer is connected to your computer or network (WiFi or Ethernet) properly.
2. Restart Printer: Turn off your printer, wait for a minute, and then turn it back on.
3. Update Drivers:
   • Go to the HP Support website and download the latest drivers for your HP ENVY 6055.
   • Install the drivers and restart your computer if prompted.
4. Check Print Queue:
   • Open the print queue and ensure there are no stuck print jobs. Clear any pending print jobs.
5. Run HP Print and Scan Doctor:
   • Download and run the HP Print and Scan Doctor tool. This can automatically diagnose and fix many printing and scanning issues.

Scanning Issues

1. Check Connections: Ensure the printer is properly connected to your computer or network.
2. Update Scanner Software:
   • Ensure you have the latest version of the HP Smart app or the full-featured software for your printer from the HP Support website.
3. Restart Devices: Restart your printer and computer.
4. Use HP Smart App:
   • Open the HP Smart app on your computer or mobile device.
   • Ensure your printer is connected and recognized by the app.
   • Select the scanning option and follow the on-screen instructions.
5. Check Scanner Settings:
   • Open the scanning software on your computer.
   • Ensure the correct scanner is selected.
   • Adjust any necessary settings, such as resolution and file format.
6. Run HP Print and Scan Doctor:
   • If you haven't already, run the HP Print and Scan Doctor tool to diagnose and fix any scanning issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support