Printer won’t shut down

[Jonathan993]

I had a paper jam which I removed then got an error message saying printer fault and to turn printer off then back on again. In the closing down sequence I have got the message “shutting down” and a rolling grey and white line, but it’s not actually shutting down. I read the other posts but I’m not in a quiet on position to remove and reinsert the power cable so unsure what I can do to fix it

[Jay_G24 · Accepted solution]

Hi @Jonathan993,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jonathan993]

Thanks for the help. I wasn’t sure whether I should unplug it, but that’s worked fine.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!