Printer won't turn on

[Kleo33]

It's not turning on tried everything I want to use my warranty to exchange the printer to the same one

[VikramTheGreat]

Hi @Kleo33,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Sorry to hear about the issue. Before proceeding with a warranty exchange, let’s try a few final troubleshooting steps to see if we can get your HP printer to power on.

1. Check the Power Source

• Plug the printer directly into a wall outlet (not a surge protector or extension cord).
• Try a different wall outlet that you know works.

2. Inspect the Power Cable

• Make sure the power cable is firmly connected to both the printer and the wall.
• If you have another compatible HP power adapter, try swapping it.

3. Perform a Power Reset

• Unplug the printer from the wall.
• Wait at least 60 seconds.
• Press and hold the power button for 15 seconds (while unplugged).
• Plug it back in and try turning it on.

4. Check for Signs of Life

• Look for any lights, fan noise, or display flicker.
• If the printer has a display, does anything appear at all?

5. Try a Different Power Cable (if available)

• If you have access to another HP printer with a similar power adapter, try using that to rule out a faulty cable.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support