Printer won’t work

[Stevekl]

I am trying to print but all it says is to visit the website when I try to

[VikramTheGreat]

Hi @Stevekl,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer is displaying a message telling you to "visit a website" when trying to print, it’s likely related to Web Services setup, HP+ activation, or Instant Ink Enrollment.

What You Can Do:

1. Complete Setup via HP Smart App

• Download or open the HP Smart app on your phone or computer.
• Make sure your printer is added and follow any prompts to complete setup or activate services.

2. Check Web Services Connection

• On the printer, go to Settings > Web Services.
• If it says “Enable Web Services” or “Connect to Web Services,” follow the prompts.
• If it’s stuck, reset Web Services:
  • Go to Settings > Web Services > Remove Web Services, then re-enable it.

3. Check Internet Connection

• Make sure your printer is connected to Wi-Fi.
• If needed, reset Wi-Fi by pressing and holding the Wireless and Cancel buttons for 5 seconds (on most models).

For more help, please use the link: Can't connect an HP printer to Web Services | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support