Printer wont print

[Ovidio2]

Printer says that document is loading but wont pri t

[VikramTheGreat]

Hi @Ovidio2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when your HP printer says “Document is loading” but never actually prints.

Let’s walk through the steps to fix this issue, and I’ll also share a trusted HP support link so you can feel confident and safe while troubleshooting.

1. Clear the Print Queue

Sometimes, a stuck print job can block everything else.

• On Windows:
  Go to Control Panel > Devices and Printers > Right-click your printer > See what’s printing > Cancel all documents.
• On macOS:
  Go to System Settings > Printers & Scanners > Right-click your printer > Reset printing system, then re-add the printer.

2. Restart the Print Spooler (Windows only)

This service manages print jobs and can freeze.

• Open Command Prompt as Administrator and run: 
            net stop spooler
            del %systemroot%\System32\spool\printers\* /Q
            net start spooler

3. Run HP App

This free tool from HP can automatically detect and fix issues.

• Download it here: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

4. Update or Reinstall Printer Drivers

Outdated or corrupt drivers can cause loading issues.

• Visit the official HP driver page:
  HP Software and Driver Downloads

5. Check for Paper and Ink Issues

Even if the printer says “loading,” it might be waiting for paper or ink.

• Make sure the paper is properly aligned and the ink levels are sufficient.
• Clean the paper feed rollers if needed.

Here’s the direct link to HP’s guide for stuck print jobs:
👉 Fix HP Print Job Stuck in Queue | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat