Printer working; has ink, settings correct,acts like printing but the result is blank paper

[lesleyco]

Printer owned for exactly 6 months and has worked fine.  I haven't changed settings; still has ink in the cartridge; made a test print--no problem; checked cables and all connected.  I click print on the screen and the printer runs and acts like it is printing, but the result when it is finished is just blank paper.  I tried other print jobs and got the same result--blank paper

I connected the cables to another computer and got the same results.What could be the problem?

[Rainbow7000 · Accepted solution]

Welcome to the HP Forums, I hope you're well @lesleyco,

I came across your post about the blank pages printing issue from your Officejet 3830, and I wanted to reach out to help.

Try these steps please: Printer Prints a Blank Page or Does Not Print Black or Color Ink

If the pages continue to print blank, contact HP to discuss a replacement order. If you experiencing other symptoms, let me know and I will do my best to help.

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help.

Have a great day:D

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.