Printer

[Tagtot]

My printer error is these incompatible cartridges colored laserjet pro mfp m477fnw need support

[Alden4]

Hi @Tagtot,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear that you're experiencing an error with your printer. The error message you're seeing indicates that the cartridges installed in your printer are incompatible with your HP Color LaserJet Pro MFP M477fnw.

Here are some steps you can try to resolve this issue.

• Check the cartridge compatibility: Ensure that the cartridges you've installed are compatible with your printer model. You can find the list of compatible cartridges in your printer's user manual or on HP's website.
• Verify the cartridges are genuine: Make sure that the cartridges you've installed are genuine HP cartridges. Non-HP cartridges or counterfeit cartridges may not be recognized by your printer.
• Reinstall the cartridges: Try removing the cartridges from the printer, and then reinserting them. Make sure that they are properly seated in the correct slots.
• Update firmware: Check if there's a firmware update available for your printer. Visit the HP support website and download the latest firmware version for your printer. Follow the instructions provided to install the update.
• Clean the cartridge contacts: Use a clean, lint-free cloth to gently clean the metal contacts on the cartridge and in the printer. Make sure that there's no dirt or debris on the contacts.

If none of these steps resolve the issue, it's possible that one or more of your cartridges may be defective. You may need to replace the cartridges with new ones.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support