Printerwon't print unless hooked to internet

[sunflower1956]

I have an HP9025e printer. I was subscribed to Instant Ink. In December we purchased a new router and then found out that our printer was not compatible to it so our printer cannot hook to the internet anymore. I cancelled our Instant Ink so we have no active subscriptions. I want to use my printer with a USB cable only but it is locked up and I get the message that it cannot print until it is hooked to the internet. I've  tried a hard reset and it didn't work. What can I do to get my printer working. It has all new purchased ink cartridges.

[Irfan_06]

Hi @sunflower1956,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Repairatrooper]

Aside from instant ink, did you enable HP+ on this printer? If yes, you will require a internet connection to enable HP to monitor that you are using OEM cartridges, part of what is agreed to when you enable HP+.

[sunflower1956]

Yes, HP+ is enabled...it would not complete set up without it. So essentially I have to throw away a perfectly good printer because that model can't hook up to a 5gHz router? It's hardly my fault that the printer has to have a 4 g router which our internet provider no longer even supports. WOW!! Hp certainly likes to drive away customers...guess it's time to try out a different brand that doesn't hold us hostage. Yes, I'd prefer to have it using WiFi but the printer won't work with our WiFi so the next best option is to use a USB port...and now that wont' even work...what a ripoff!