Printhead Oxc19a0024

[TallTara]

My HP printer says it has a problem: 

Oxc19a0024  It is not printing 

what’s the “problem” ? 

[VikramTheGreat]

Hi @TallTara,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error code 0xc19a0024 on your HP printer typically indicates a printhead issue, often related to the ink system. This can happen due to:

• Clogged or misaligned printhead
• Faulty ink cartridges
• Firmware or software glitches
• Electrical issues after a power surge

Steps to try:
 1. Reset the Printer

• Turn off the printer.
• Unplug the power cord from the wall and the printer.
• Wait 60 seconds.
• Plug it back in and turn it on.

This clears temporary memory glitches.

2. Remove and Reinsert Ink Cartridges

• Open the ink cartridge access door.
• Remove all cartridges.
• Reinsert them one by one, ensuring they click into place.
• Close the door and restart the printer.

3. Clean the Printhead

If your printer has a removable printhead:

• Remove it carefully.
• Clean the electrical contacts with a lint-free cloth and distilled water.
• Let it dry completely before reinserting.

Some HP models also allow automatic printhead cleaning via the printer’s control panel.

4. Update Firmware via HP Smart App

• Download the HP Smart app from HP’s site.
• Connect your printer.
• Go to Settings → Advanced Settings → Printer Updates.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support