• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-01-2020 12:27 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus
Operating System: Microsoft Windows 7 (64-bit)

My printer has the error message:  Missing or Failed Printhead - The printhead appears to be missing, not detected or incorrectly installed.

I did all the suggested online things such as unplug printer, wait, plug in again - several times.  Replaced all print cartridges and chatted with the Virtual Support.

Assuming I need a new printhead - Only online says I have to buy two printheads at $149 each - not sold separately for my printer.  Do you know of anyway to get one new printhead or do I need to buy a new printer?

 

Thanks for your help

1 person had the same question
1 REPLY 1

‎08-01-2020 01:33 PM

HP Recommended

@bls4,

This problem is caused when you run the ink too low, or out of ink.  I had that exact model (circa 2014), and the same problem.  That model "naming" scheme changed years ago. The printhead is one part,  plus the 4 starter ink cartridges.

The following is now warranted by HP or myself.  It is research.

How to clean that print head video

This video will show you the print head and how to repair.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.