Printhead Problem - Event code 62.80.23

[MauroC2]

The printer after a reboot stopped working and now displays a message that says

Printhead Problem

There is a problem with the printhead.

Event Code: 62.80.23

How can I fix it?

Thanks

Mauro

[Nal_NR]

Hi @MauroC2,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the Printhead Problem - Event code 62.80.23,

Clean the printhead

Open the door to access to the cartridges.

Wait until the carriage stops moving before you continue.

Push the tab on a cartridge, and then pull the cartridge from its slot. Perform these steps for all the cartridges.

  caution:

Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.

Lift the latch handle on the carriage until it stops.

Lift the printhead to remove it from the carriage.

  caution:

Do not touch the copper-colored contacts. Do not let the contacts touch any surface, and be careful not to scratch the contacts while inserting the cartridges.

Lightly dampen a clean, lint-free cloth with bottled or distilled water.

Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink appears on the cloth.

Use a new, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.

Use a new, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.

Dry the previously cleaned areas with a clean, dry, lint-free cloth.

Use a new, lightly dampened, lint-free cloth to wipe the electrical contacts inside the printer by wiping them from top to bottom. Repeat this motion until no ink appears on the cloth.

Dry the area with a clean, dry, lint-free cloth.

Lower the printhead into the carriage.

Lower the latch handle.

Slide the cartridge into its slot, and then press down on the cartridge until it snaps into place. Repeat these steps for the remaining cartridges.

Make sure each cartridge is firmly inserted in its slot. If any are protruding, press down until the cartridge snaps into place.

Close the cartridge access door.

You can refer to this HP document for more assistance

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

[MauroC2]

Thanks for your kind and detailed reply BUT I'm afraid the printer I have (OfficeJet Pro 8022, product no. 1KR65B) does not allow to remove the print head as you describe. In fact it isn't easily removed at all as it sits under a plastic cover.

Upon careful inspection, it seems that the print head may be removed, but it would require a major disassemble of the printer.

[A_Gayathri]

Hi @MauroC2 , 

Welcome to the HP Support Community

I understand you are facing an issue with your Printhead Problem - Event code 62.80.23. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Gaya1238

HP Support

[CSC-SNA]

I have the same issue and I NEED HELP with the printhead

[MauroC2]

Hi, I'm the original poster of this thread.

I eventually figured out that the print head needed replacing entirely. To make a long story short, I ended up buying a new printer.

The replacement part was indeed available on several marketplaces (at a cost of about €35), but the disassembly of the printer was not easy at all and there was no guarantee of success.

HP Support staff themselves advised I request a technician to carry out the repairs, and the total cost would have been higher than buying a new printer.

I also noticed HP was offering discount vouchers and cashbacks for their printers on their online store, that made the purchase of a new device significantly more attractive, with the additional advantage of 2 years of warranty included, so I went that way.