Printhead issues

[Pieguy07]

Hello,

My printer states it can't read the printhead. I've already tried cleaning the printhead and resetting the the printer but it still can't detect the printhead.

[zoey7886]

@Pieguy07, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Printhead Issues!

We're thrilled to have the opportunity to assist you and provide a solution. 

If your printer is unable to read the printhead despite cleaning and resetting, there are a few additional steps you can take to address the issue:

Check Printhead Installation:

• Ensure that the printhead is correctly installed in the printer. Remove and reinstall it, making sure it is seated properly.

Inspect Printhead Contacts:

• Examine the electrical contacts on both the printhead and the carriage inside the printer for any signs of damage, dust, or ink accumulation. Gently clean these contacts with a lint-free cloth if necessary.

Update Printer Firmware:

• Check for any available firmware updates for your printer model on the HP website. Updating the firmware can resolve detection issues.

Replace the Printhead:

• If the problem persists, the printhead may be defective or at the end of its life. Consider replacing the printhead if it's old or if other troubleshooting steps have not been successful.

Consult the Printer's Manual:

• Refer to the user manual for your specific printer model, as there may be additional troubleshooting steps or tips relevant to detecting printhead issues. 

Hope this helps!

Take care, and have an amazing day! 

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Regards,